What Happens When Patients Ask AI First?
Patients who better understand their conditions often ask more informed questions and participate more actively in shared decision-making. But fluency is not the same as reliability.
Microsoft Enters Healthcare Chatbot Race with Copilot Health
Microsoft launched Copilot Health, an AI model that pulls together users’ medical records, wearable data and trusted health information. The move comes amid a wave of other tech companies announcing healthcare-focused large language models for consumers, including Anthropic, OpenAI and Amazon.
The Mechanics of a More Connected Healthcare Ecosystem [Video]
Arbiter’s Anjali Jameson on hospital and payer alignment.
ChatGPT for Medical Use Is a Cry for Help. We Need Better Medical Triage
The growing use of AI chatbots for medical questions should not be seen as a threat to the healthcare system, but as a signal that patients aren’t trying to replace their physicians; they’re trying to find them.
Are Therapy-Bots Really Our Best Chance At Solving Population Mental Health?
Like bandaids, AI chatbots can comfort us in times of desperation. But healing a wound takes more than a comforting bandaid.
Why AI Won’t Replace Human Psychotherapists
Despite AI’s growing ability to simulate empathy and even outperform humans in some areas of emotional awareness, can it truly replace human therapists and take the burden off the mental health care system?
Google’s Olympics Misstep and the Real AI Opportunity
While Google showcases AI's ability to mimic human sentimentality, it misses the forest for the trees. The real innovation, the true potential of AI, lies not in replacing human expression but in enhancing human lives, particularly those of our rapidly aging population.
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Survey on the Healthcare Financial Landscape Offers a Roadmap for Stakeholders
Zelis highlights how employers, payers, and consumers are integrating digital tools to manage healthcare costs.
Search, Click, Enroll? What Clinical Trials Can Learn from E-commerce
Certain features, commonplace on most e-commerce platforms, can help transform clinical trial search databases.
Report: 60% of top 20 US hospitals do not offer online scheduling for new patients
Not only do a majority of the top 20 hospitals on U.S. News & World Report's 2020-21 Best Hospitals rankings not offer online scheduling, but about 65% also do not provide new patients the option to schedule a virtual visit online, despite strong consumer preference for digital access to healthcare.
Zip codes have become a better predictor of health outcomes than genetic codes. Technology may be ready to fix that.
Good software code alone will not overcome the array of healthcare challenges that people living in the wrong zip code face. But good, smart communications is a fundamental starting point and conversational AI has matured enough to start leveling the playing field.
Consumer healthcare behavior is changing: 3 changes that will stick post-Covid in the healthcare revenue cycle
What are the Covid-related changes in consumer behavior that will stick in the healthcare revenue cycle following the pandemic? Here are three trends that could reshape customer service in the revenue cycle.
The New Blueprint: How Clever Care Health Plan is Scaling Its Member Experience [Video]
MedCity News was at the Vive conference and spoke with executives who shared their insights for the healthcare industry.
Is chatbot-led communication sufficient for healthcare?
Unlike other industries, where artificial intelligence has successfully replaced many human interactions, healthcare must remain human first, technology second.
How conversational AI, voice and chatbots will transform patient and consumer engagement
Kristi Ebong, Orbita SVP Strategy and GM Healthcare Providers, is taking part in a panel discussion at the healthcare investment conference MedCity INVEST in Chicago April 23-24 called, “What Can Alexa/Voice Do for Healthcare?”
Augmented intelligence: How robots paired with humans can improve your health
Using bots can deepen the interaction between doctors and patients because it allows us to collect more information, really understand our health habits, and closely examine how our habits actually impact our health.
Consumers don’t fully trust healthcare chatbots, study finds
A new report from UserTesting reveals how 500 consumers evaluated the following five healthcare chatbot apps: Ada, HealthTap, Mediktor, Your.MD and Symptomate.
From startup to start again: How Withings plans to recover from its Nokia experience
Withings co-founder Eric Carreel bought the company back earlier this year after a somewhat disastrous tenure under Nokia and is now looking to forge a path forward in the crowded connected health space.